Privacy Policy

When you create an account, place an order, contact our support team, or sign up for our newsletter, you voluntarily share information with us. This may include:

• Full name and email address
• Billing and shipping address
• Phone number
• Payment details (processed securely — we do not store full card numbers)
• Account username and password
• Any messages or communications you send us

When you browse grabzaza.co, certain information is collected automatically through cookies, log files, and similar tracking technologies. This may include:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited and time spent on each page
• Referring website or search terms that brought you to our Site
• Clickstream data and interaction with product listings

We may receive information about you from third-party services such as payment processors, shipping carriers, analytics providers, and social media platforms if you interact with us through those channels. We use this information only in accordance with this Privacy Policy.

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Process and fulfill your orders, including payment, shipping, and delivery
• Create and manage your account
• Send order confirmations, shipping updates, and customer service communications
• Respond to your questions, comments, or support requests
• Send promotional emails and marketing materials, where you have opted in
• Personalize your shopping experience and recommend products you may enjoy
• Analyze how our Site is used so we can improve it
• Detect, prevent, and investigate fraud, abuse, or violations of our Terms of Service
• Comply with applicable legal obligations

We will never use your personal information for purposes that are incompatible with those described above without first obtaining your consent.

We do not sell your personal information. Period. We may share your information with trusted third parties only in the following limited circumstances:

We work with third-party companies that help us operate our business, including payment processors, shipping carriers, email delivery platforms, analytics tools, and customer service software. These providers only receive the information necessary to perform their specific function and are contractually required to keep it confidential.

We may disclose your information if required to do so by law or in response to valid legal process, such as a court order, subpoena, or government request. We may also share information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Grabzaza, our customers, or others.

If Grabzaza is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site before your information becomes subject to a different privacy policy.

We may share your information with other parties when you have explicitly given us permission to do so.

We use cookies and similar technologies (such as web beacons and pixel tags) to enhance your experience on our Site, understand how it is used, and deliver relevant content and advertisements.

• Essential cookies — required for the Site to function properly, such as maintaining your shopping cart and login session
• Analytics cookies — help us understand how visitors interact with our Site so we can improve it (e.g., Google Analytics)
• Marketing cookies — used to deliver advertisements relevant to your interests on our Site and elsewhere
• Preference cookies — remember your settings and preferences for a more personalized experience

Most web browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of our Site. You may also opt out of analytics tracking by visiting your browser’s privacy settings or using tools like the Google Analytics Opt-Out Browser Add-on.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained for as long as your account is active and for a reasonable period thereafter
• Order and transaction records are retained for a minimum of 7 years to comply with tax and accounting obligations
• Marketing preferences and consent records are retained until you withdraw your consent
• Support communications are retained for up to 3 years following resolution of the inquiry

When personal information is no longer needed, we delete or anonymize it in a secure manner. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate it until deletion is feasible.

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our Site
• Secure, encrypted storage of sensitive information such as passwords
• Payment processing through PCI-DSS compliant third-party providers — we never store full card numbers
• Access controls limiting which employees can access personal data, on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

While we do everything we can to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk. If you ever believe your account has been compromised, please contact us immediately at [email protected].

Depending on where you are located, you may have certain rights regarding your personal information. Regardless of your location, Grabzaza is committed to honoring the following:

You have the right to request a copy of the personal information we hold about you. We will provide it in a commonly used, machine-readable format where feasible.

If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly from your account settings.

You may request that we delete your personal information. We will honor such requests to the extent permitted by law. Note that certain information may need to be retained for legal, accounting, or security purposes.

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us at [email protected]. You may also opt out of SMS messages by texting STOP. Opting out of marketing communications will not affect transactional messages related to your orders.

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information. Grabzaza does not sell personal information. To exercise any of your California privacy rights, please contact us at [email protected].

To exercise any of the rights above, please contact us at [email protected]. We will respond to all requests within 30 days. We may ask you to verify your identity before processing your request.

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly delete such information from our records.

If we become aware that we have collected personal information from a child under the age of 13, we will take steps to remove that information and terminate the child’s account, where applicable.

Our Site may contain links to third-party websites, social media platforms, or other services that are not operated by Grabzaza. If you click on a third-party link, you will be directed to that party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of every site you visit. The presence of a link on our Site does not constitute an endorsement of that site or its privacy practices.

Grabzaza is based in the United States and currently ships within the United States only. If you are visiting our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are operated.

Data protection laws in the United States may differ from those of your country. By using our Site, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

When you create an account or make a purchase, you will receive transactional emails including order confirmations, shipping updates, and account notifications. These emails are necessary for the operation of our services and cannot be opted out of while your account remains active.

If you have opted in to marketing communications, we may also send you promotional emails featuring new products, offers, and updates. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by emailing [email protected].

With your consent, we may send you text messages about your orders and promotional offers. Message and data rates may apply. Message frequency varies. Text STOP to unsubscribe. Text HELP for help. Carriers are not liable for delayed or undelivered messages. Your mobile number will not be shared with third parties for their own marketing purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the Effective Date at the top of this page. If we make material changes that significantly affect how we handle your personal information, we will notify you by email or by placing a prominent notice on our Site prior to the change taking effect.

We encourage you to review this Privacy Policy periodically. Your continued use of grabzaza.co after any changes indicates your acceptance of the updated policy. The most current version will always be available at grabzaza.co/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to reach out. We take privacy inquiries seriously and will respond promptly.

• Email: [email protected]
• Website: grabzaza.co/contact
• Business: Grabzaza
• Jurisdiction: California, United States

We aim to respond to all privacy-related inquiries within 5 business days. For data deletion or access requests, please allow up to 30 days for processing.