Refund Policy

We curate every product on Grabzaza with care. If you receive an item that is defective, damaged in transit, incorrect, or simply not what you expected based on our product description, we will do everything within our means to resolve the issue quickly and fairly.

Our team is made up of real people who genuinely care about your experience. We do not believe in making refunds difficult or hiding behind complicated policies. If you have a problem with your order, just reach out — we will work with you.

We accept returns within 30 days of the delivery date as confirmed by the carrier’s tracking information. To be eligible for a return, you must contact us at [email protected] before sending any item back. Returns sent without prior authorization will not be accepted and may be returned to sender.

The 30-day window begins on the date your order is marked as delivered, not the date of purchase or shipment. If you are unsure of your delivery date, you can find this information in your shipping confirmation email or by tracking your order through the carrier’s website.

To qualify for a return and refund, items must meet the following conditions:

• The item must be in its original, unused condition
• All original tags, labels, and packaging must be intact and included
• The item must not have been altered, washed, worn, or damaged by the customer
• The return request must be submitted within the 30-day return window
• Proof of purchase (order number or order confirmation email) must be provided

Items that do not meet these conditions may be refused upon inspection, or a partial refund may be issued at our discretion depending on the condition of the returned product.

The following items are not eligible for return or refund under any circumstances, unless they arrive defective or damaged:

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Digital products, downloadable content, or gift cards
• Personalized, customized, or made-to-order items
• Perishable goods or items with a limited shelf life
• Items that have been used, opened (where applicable), or are no longer in their original condition
• Items returned more than 30 days after the delivery date without prior written authorization from Grabzaza
• Hazardous materials or items prohibited from return by applicable law

If you are unsure whether your item qualifies for a return before purchasing, please contact us at [email protected] and we will clarify.

We take great care in packaging and quality-checking every order before it leaves our fulfillment center. However, if your item arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you.

Please contact us at [email protected] within 48 hours of delivery with the following:

• Your order number
• A clear description of the issue
• Photos of the item showing the defect or damage
• Photos of the outer packaging and any visible shipping damage

Once we have reviewed your submission, we will offer one of the following resolutions at our discretion based on the nature of the issue:

• A full replacement of the item at no additional cost
• A full refund to your original payment method
• A store credit for the value of the item

We will not ask you to ship back a damaged or defective item in most cases, as we understand this is an inconvenience. However, we may request that certain items be returned if they are needed for quality inspection or warranty purposes.

To start a return, follow these steps:

1. Contact us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return
2. Wait for authorization — do not ship anything back until you receive a Return Merchandise Authorization (RMA) confirmation from our team
3. Package the item securely in its original packaging, including all accessories, tags, and documentation
4. Ship the item using the carrier and address provided in your RMA confirmation. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit
5. Receive your refund or exchange — once we receive and inspect the item, we will process your refund or ship your replacement

Please do not send returns to any address other than the one provided in your RMA confirmation. Unauthorized returns sent to incorrect addresses will not be processed and Grabzaza will not be responsible for retrieving them.

Once we receive your returned item, our team will inspect it within 2–3 business days. You will receive an email notification confirming whether your return has been approved or declined.

If approved, your refund will be issued to your original payment method within 5–10 business days from the date of approval. Please note that your bank or card issuer may take additional time to post the credit to your account. If you have not received your refund after 10 business days, please check with your bank first before contacting us.

In certain situations, only a partial refund may be granted. These include cases where an item is returned in a condition that is not fully original, items that show signs of use beyond reasonable inspection, or items returned outside the standard 30-day window with prior written authorization from Grabzaza.

Refunds are always issued to the original payment method used at checkout. We are unable to issue refunds to a different card or bank account. If your original payment method is no longer active, please contact us and we will work with you to find an appropriate solution, which may include store credit.

We currently offer exchanges for items that are defective, damaged, or sent incorrectly. If you would like a different size, color, or variant of a product, we recommend initiating a return for a refund and placing a new order for the item you want. This ensures you receive your preferred item as quickly as possible without waiting for us to process an exchange.

If you have a specific exchange request that falls outside of this, please contact us at [email protected] and we will do our best to accommodate you on a case-by-case basis.

If you are returning an item because you changed your mind or it was not the right fit, the cost of return shipping is your responsibility. We recommend using a carrier that provides tracking and insurance for the value of the item, as we cannot be held responsible for packages lost or damaged during return transit.

If you are returning an item because it was defective, damaged in transit, or incorrectly sent, Grabzaza will cover the full cost of return shipping. A prepaid shipping label will be provided in your RMA confirmation email. Do not use a different carrier or ship without the prepaid label, as unauthorized return shipping costs will not be reimbursed.

Original shipping fees paid at checkout are non-refundable unless the return is due to our error. If you received free shipping on your original order and are returning part of the order, the original shipping cost may be deducted from your refund where applicable.

In some cases, we may offer store credit as an alternative to a monetary refund. Store credit is issued as a unique code that can be applied at checkout on a future order at grabzaza.co. Store credit does not expire and can be used toward any product on our Site.

Store credit is non-transferable and cannot be exchanged for cash. If your store credit exceeds the value of your purchase, the remaining balance will stay on your account for future use. If your purchase exceeds the value of your store credit, you may pay the difference with any accepted payment method.

We begin processing orders quickly after they are placed. If you need to cancel an order, please contact us at [email protected] as soon as possible with your order number.

If your order has not yet been dispatched to our fulfillment team, we will cancel it and issue a full refund to your original payment method within 3–5 business days.

If your order has already been shipped, we are unable to cancel it at that stage. In this case, please wait for the item to arrive and then initiate a return following the process outlined in Section 06 of this policy. You will be responsible for return shipping costs unless the cancellation is due to an error on our part.

We always encourage customers to contact us directly before initiating a chargeback or dispute with their bank or card issuer. In almost every case, we can resolve the issue faster and more effectively than the chargeback process allows.

If you initiate a chargeback without first contacting us, we reserve the right to dispute the chargeback and provide your bank with all relevant order information, communications, and shipping records. Fraudulent chargebacks — where a customer receives their order and then disputes the charge — may result in permanent account suspension and referral to appropriate authorities.

We want to resolve every issue fairly and without conflict. If something went wrong with your order, please give us the chance to make it right at [email protected].

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to grabzaza.co, and the Effective Date at the top of this page will be updated accordingly. We encourage you to review this policy before making a purchase. Your continued use of our Site and services after any changes constitutes your acceptance of the revised policy.

The most current version of this Refund Policy is always available at grabzaza.co/refund-policy.

Have a question about a return, refund, or your order? Our team is here to help. We aim to respond to all inquiries within 1–2 business days.

• Email: [email protected]
• Website: grabzaza.co/contact
• Business: Grabzaza
• Jurisdiction: California, United States

When reaching out about a return or refund, please include your order number and a brief description of the issue to help us assist you as quickly as possible.