Shipping Policy

All orders placed on grabzaza.co are processed within 1–2 business days of receiving payment confirmation. Orders placed after 12:00 PM (noon) PST on a Friday, or any time on Saturday or Sunday, will begin processing on the following Monday.

Our business days are Monday through Friday, excluding US federal holidays. Orders are not processed, fulfilled, or shipped on weekends or public holidays. If you place an order on a holiday, it will be queued and processed on the next available business day.

Once your order is placed and payment is confirmed, you will receive an automatic order confirmation email. This email confirms that we have received your order — it does not mean your order has shipped yet. A separate shipping confirmation with tracking details will be sent once your order leaves our facility.

Please double-check all order details — including your shipping address, selected items, and quantities — before completing checkout. Grabzaza is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at [email protected] right away and we will do our best to correct it before shipment.

We offer a range of shipping options at checkout to suit different needs and timelines. Estimated delivery times below are in addition to our standard 1–2 business day processing window.

Estimated delivery in 5–8 business days from the date of shipment. This is our most economical option and is available on all orders. Standard shipping is free on orders over a qualifying threshold, which is displayed at checkout.

Estimated delivery in 2–3 business days from the date of shipment. Additional fees apply and will be calculated at checkout based on your location and order weight.

Estimated delivery in 1–2 business days from the date of shipment for most US destinations. Priority shipping fees are calculated at checkout. Please note that even priority shipments are subject to our standard 1–2 business day processing window before they are handed to the carrier.

All delivery estimates are provided by the carrier and are not guaranteed. Grabzaza is not liable for delays caused by the carrier, weather events, natural disasters, or other circumstances outside of our control.

We ship using trusted national carriers including USPS, UPS, and FedEx. The carrier used for your order is determined by factors such as your shipping address, package size and weight, and the shipping method selected at checkout. You will receive your specific carrier and tracking number in your shipping confirmation email.

We are unable to guarantee delivery by a specific carrier upon request. If you have a strong preference or a known issue receiving packages from a particular carrier, please note this in the order comments or contact us before placing your order and we will do our best to accommodate you.

Grabzaza currently ships to all 50 US states and the District of Columbia. We do not offer international shipping at this time. We are actively working to expand our shipping capabilities and will update this policy when international shipping becomes available.

We do ship to PO Boxes and APO/FPO military addresses via USPS where service is available. Delivery times to these addresses may be longer than standard estimates. Some oversized or heavy items may not be eligible for delivery to PO Boxes — this will be noted on the product page where applicable.

Delivery to remote or rural addresses within the United States may take longer than the standard estimated window. If you are located in a remote area, we recommend selecting an expedited shipping option to reduce potential delays.

Shipping costs are calculated at checkout based on your delivery address, the total weight and dimensions of your order, and the shipping method you select. The exact cost will always be displayed clearly before you complete your purchase — there are no hidden fees.

We offer free standard shipping on qualifying orders that meet the minimum order threshold, which is displayed on our Site and at checkout. Free shipping applies to standard delivery only and does not apply to expedited or priority shipping options.

Original shipping fees are non-refundable in the event of a return, unless the return is the result of an error on our part — such as an incorrect, defective, or damaged item. Please refer to our Refund Policy for full details.

Once your order has been packed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time. Tracking information may take up to 24 hours to update after your order is scanned by the carrier.

You can also track your order at any time by logging into your account on grabzaza.co and visiting your order history, or by using the carrier’s website directly with your tracking number.

If your tracking shows that your order has been delivered but you have not received it, please first check around your delivery area, with neighbors, and with other members of your household. If the package still cannot be located, contact us at [email protected] within 48 hours of the marked delivery date so we can assist you.

Every Grabzaza order is carefully packed to ensure your items arrive in perfect condition. We use appropriately sized boxes and mailers with protective materials to prevent damage in transit. We are also mindful of sustainability and aim to minimize excess packaging without compromising product safety.

Some orders containing multiple items may ship in more than one package if the items are fulfilled from different locations or if the combined size requires it. In these cases, you will receive a separate tracking number for each package. Your order is not considered lost or delayed if one package arrives before another.

While we do everything in our power to meet estimated delivery windows, delays can occasionally occur due to factors beyond our control. Common causes of delays include:

• Severe weather conditions affecting carrier operations
• High-volume shipping periods such as holidays and promotional events
• Carrier operational disruptions or strikes
• Incorrect or incomplete shipping addresses provided at checkout
• Customs or regulatory holds (not applicable for domestic US orders)

If your order is significantly delayed beyond the estimated delivery window, please contact us at [email protected] with your order number and we will investigate on your behalf. We will liaise directly with the carrier and keep you updated every step of the way.

Grabzaza is not liable for financial losses, missed events, or any other damages resulting from shipping delays caused by carriers or external circumstances.

A package is considered lost if the carrier’s tracking has shown no movement or update for more than 7 business days and the package has not been delivered. If you believe your package is lost, contact us at [email protected] and we will open a trace with the carrier on your behalf. Resolution timelines vary by carrier but typically take 5–10 business days.

If the carrier confirms the package is lost, Grabzaza will offer either a replacement shipment or a full refund at the customer’s choice, at no additional cost.

If your tracking confirms delivery but your package is missing and you suspect theft, we recommend filing a report with your local police department and contacting the carrier directly. While Grabzaza is not liable for packages confirmed as delivered by the carrier, we will do our best to assist you in your claim and work with you toward a fair resolution.

We strongly recommend enabling delivery notifications through the carrier so you are alerted the moment your package arrives. Many carriers also offer hold-at-location or signature-required delivery options — contact us before shipment if you would like to request one of these services.

If your order arrives visibly damaged — whether the outer packaging, the product itself, or both — please do the following:

1. Take clear photos of the outer box or mailer before opening it
2. Photograph all damaged items and any visible interior damage
3. Keep all original packaging materials, as they may be required for a carrier claim
4. Contact us at [email protected] within 48 hours of delivery with your order number and photos

We will review your submission promptly and work to resolve the issue as quickly as possible, either through a replacement, a refund, or a carrier insurance claim. Claims submitted more than 48 hours after the confirmed delivery date may not be eligible for resolution, so please contact us as soon as you notice any damage.

If a package is returned to us by the carrier due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we will notify you by email as soon as we receive the returned package.

If the return was caused by an incorrect address provided at checkout, we will offer to reship the order to a corrected address. Additional shipping fees will apply for the second shipment, and the original shipping fee is non-refundable.

Most carriers will attempt delivery multiple times and leave a notice for pickup at a local facility. If the package is returned after all delivery attempts are exhausted, we will contact you to arrange reshipment. Reshipping fees will apply.

If a package is refused at delivery without prior authorization from Grabzaza, it will be treated as a standard return and processed under our Refund Policy. Original shipping costs will not be refunded in this case.

All orders placed on grabzaza.co are made pursuant to a shipment contract. Title and risk of loss for all products purchased from Grabzaza pass to you upon our delivery of your order to the carrier. This means that once your package has been handed to USPS, UPS, FedEx, or any other carrier and a tracking number has been issued, Grabzaza’s legal responsibility for the physical safety of the package transfers to the carrier.

Despite this, we are committed to helping you resolve any issue that arises in transit. We will always advocate on your behalf with the carrier and do our best to ensure you receive what you paid for.

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our operations, carrier partnerships, or applicable regulations. The Effective Date at the top of this page will be updated whenever changes are made. Your continued use of grabzaza.co and placement of orders after any changes constitutes your acceptance of the updated policy.

The most current version of this Shipping Policy is always available at grabzaza.co/shipping-policy.

Have a question about your shipment, tracking, or anything covered in this policy? We are here to help and aim to respond to all inquiries within 1–2 business days.

• Email: [email protected]
• Website: grabzaza.co/contact
• Business: Grabzaza
• Jurisdiction: California, United States

When contacting us about a shipping issue, please include your order number and any relevant photos or tracking information to help us assist you as quickly as possible.