Got a question? You’re probably not the first one to ask it. We’ve gathered the most common questions about orders, shipping, products, returns, and more — all in one place. If you don’t find what you’re looking for, reach out to us directly and we’ll be happy to help.
Simply browse our store at grabzaza.co, add the items you want to your cart, and proceed to checkout. You’ll enter your shipping details and payment information, then confirm your order. You’ll receive an order confirmation email within a few minutes of placing your order.
We process orders quickly, so please contact us at [email protected] as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to accommodate changes or cancel it. Once an order has been shipped, we are unable to modify or cancel it — but you can initiate a return after delivery.
No, you can check out as a guest. However, creating an account makes it easier to track your orders, save your shipping details, and access any member-exclusive offers. It only takes a minute to set up.
First, check your spam or junk folder — our emails sometimes land there. If it’s not there either, contact us at [email protected] with the name and email address used at checkout and we’ll look up your order and resend the confirmation.
Only one discount code can be applied per order. Codes cannot be combined with other promotions or offers unless explicitly stated. If you have trouble applying a code, contact us before completing your purchase and we’ll help.
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept digital payment options where available. All transactions are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
Yes. Our site uses SSL/TLS encryption and all payment information is handled by PCI-DSS compliant third-party processors. We never see or store your full card number. If you ever feel uncertain about a transaction, please contact us directly.
Double-check that all card details — including the billing address and CVV — are entered correctly. If the problem continues, try a different card or contact your bank to ensure there are no restrictions on online purchases. Grabzaza is not responsible for fees related to failed payment attempts.
Sales tax is calculated based on your shipping address and the applicable laws in your jurisdiction. The exact amount will be shown at checkout before you confirm your order. No hidden fees — what you see is what you pay.
We currently ship to all 50 US states and the District of Columbia. We do not offer international shipping at this time, but we’re working on it. We also ship to PO Boxes and APO/FPO military addresses via USPS where service is available.
Orders are processed within 1–2 business days after payment confirmation. Orders placed after 12:00 PM PST on Friday or over the weekend are processed the following Monday. Once shipped, delivery estimates are:
- Standard: 5–8 business days
- Expedited: 2–3 business days
- Priority: 1–2 business days
Yes — we offer free standard shipping on orders that meet the minimum order threshold, which is displayed at checkout. Free shipping applies to standard delivery only and does not apply to expedited or priority options.
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your package in real time. Tracking updates may take up to 24 hours to appear after shipment. You can also log in to your account on grabzaza.co and check your order history at any time.
First, check around your delivery area, with neighbors, and with others in your household — carriers sometimes leave packages in unexpected spots. If the package still cannot be found, contact us at [email protected] within 48 hours of the marked delivery date and we will investigate with the carrier on your behalf.
We’re sorry to hear that. Please take photos of the outer packaging and the damaged item(s) and contact us at [email protected] within 48 hours of delivery with your order number and photos. We’ll review your claim promptly and arrange a replacement or refund.
We accept returns within 30 days of delivery for items that are unused, in their original condition, and in original packaging. Items marked as Final Sale, digital products, and personalized items are not eligible for return. For full details, visit our Refund Policy page.
Email us at [email protected] with your order number and the reason for your return. Do not send any items back without first receiving a Return Merchandise Authorization (RMA) from our team. Once approved, we’ll send you return instructions and the address to ship to.
Once we receive and inspect your returned item (2–3 business days), approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit. If you haven’t received your refund after 10 business days, please check with your bank before contacting us.
We sincerely apologize. Please email [email protected] with your order number and a photo of the item you received. We will ship the correct item at no additional cost and cover the return shipping of the incorrect one.
If you’re returning because you changed your mind, return shipping is at your expense. If the return is due to our error — defective, damaged, or wrong item — Grabzaza covers the full cost of return shipping and we’ll provide a prepaid label.
Every product on Grabzaza is reviewed and approved by our curation team before it goes live. We evaluate quality, materials, durability, value, and customer experience. If we wouldn’t buy it ourselves, it doesn’t make the cut. We’d rather have a smaller selection of products we genuinely stand behind than a massive catalog full of fillers.
We work hard to ensure every listing is accurate and honest. That said, colors may render slightly differently on various screens, and occasional typographical errors can occur. If you ever receive a product that materially differs from its description, contact us right away and we’ll make it right.
Many of our products do get restocked. The best way to stay informed is to sign up for restock notifications on the product page, or join our email list to be the first to hear about restocks and new arrivals. You can also reach out to us at [email protected] and we’ll let you know if a restock is planned.
We’re working on adding gift options to our checkout experience. In the meantime, if you’d like a gift message included with your order, just add a note at checkout or email us right after placing your order with your message and we’ll do our best to include it.
Click “Sign Up” or “Create Account” in the top navigation of grabzaza.co. Enter your name, email address, and a password. You’ll receive a confirmation email to verify your account. It takes less than a minute.
On the login page, click “Forgot Password” and enter your email address. You’ll receive a password reset link within a few minutes. If you don’t see it, check your spam folder. If you’re still having trouble, contact us at [email protected].
Click the Unsubscribe link at the bottom of any marketing email. You’ll be removed from our list immediately. Note that you’ll still receive transactional emails (order confirmations, shipping updates) as these are necessary for your orders. You can also email us at [email protected] to be removed manually.
We use your information to process orders, provide customer support, and improve our services. We do not sell your personal data to third parties — ever. For full details on what we collect and how we use it, please read our Privacy Policy.
Yes. Email us at [email protected] with your request and we will process your account deletion within 30 days. Note that certain records (such as completed order history) may need to be retained for legal and accounting purposes even after your account is deleted.
Yes. We work with a select group of retailers, boutiques, and high-volume buyers through our wholesale program. Approved partners receive tiered pricing, priority fulfillment, a dedicated account rep, and more. Visit our Wholesale Application page to apply.
Our wholesale program is designed for businesses with a minimum monthly spend of $5,000 or more. If you’re looking to purchase smaller quantities, you’re welcome to shop at the standard retail prices at grabzaza.co — no application needed.
Our team reviews all applications within 3–5 business days. If approved, you’ll receive a welcome email from your dedicated account representative with next steps and pricing details. If your application is not approved at this time, you’re welcome to reapply after 90 days.
Still have a question?
Our team is here Monday – Friday, 9am – 5pm PST. We typically respond within 1–2 business days.